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MailMate Terms of Use
These terms are an agreement between you and MAILMATE AI INCORPORATED ("MailMate", "we", "us"), mailing address: 25 Kent Ave, 4th Floor, Brooklyn, NY 11249, for the MailMate app and related services. By using MailMate you agree to these terms and to our Privacy Policy.
1. What MailMate does — and does not do
MailMate uses AI to explain letters you add, translate them, answer questions and draft replies. Explanations are for general information and may contain mistakes. They are not legal, tax, financial, medical or immigration advice. Always check the original letter, and for important decisions consult a qualified professional. MailMate never sends anything on your behalf unless you order and authorize a service that does so.
2. Your account
You must be at least 18 years old, or the age of majority where you live, to create an account. Keep your sign-in secure; you are responsible for activity in your account. You may delete your account at any time in the app.
3. Subscriptions
- MailMate offers a free plan (Free) with monthly limits and paid plans (Personal VIP, Family VIP and Business), billed through your Apple ID.
- Paid plans renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel in your Apple ID subscription settings.
- Prices are shown in the app before you buy. Subscription refunds are handled by Apple under its policies.
- Unused monthly allowances do not carry over.
4. Services
- Fixed-price services. Under some letters MailMate offers a service with a fixed price (for example, drafting an appeal of a parking ticket, or a phone call to sort out a bill). The price, and any member price that comes with your plan, is shown before you pay. Each service is delivered as described on its card. Services are paid in the app; payments are processed by Stripe and are not part of an App Store subscription.
- Material drafted by AI. For some services MailMate's AI drafts the material for you — for example, an appeal letter and a list of the evidence to attach. The AI writes only from your answers to the service's questions and from the original letter; anything it does not know is left in [square brackets] for you to fill in. You review the material and submit it yourself, and you are responsible for the truthfulness of everything you submit. MailMate does not file, sign or appear on your behalf, and does not guarantee any result.
- Services we quote first. When we cannot tell in advance how much work a matter needs, the service shows that its price will be confirmed. A person reviews your request and sends you a price. Nothing is charged until you accept that price and pay.
- Phone calls and bill negotiation: we contact the organization named in your letter about that matter, at the price shown before you pay. Results, including any reduction of a bill, are not guaranteed.
- Refunds for services: [Pending Elvin's decision — for example: a full refund if the material or service is not delivered; no refund after delivery.]
- Lawyer and accountant referrals are free.
- Lawyer review: lawyers are independent and are not employed by MailMate. They quote and contract with you directly under their own terms. MailMate is not a law firm, does not provide legal services, and does not receive any part of a lawyer's fees.
- Human-service agreement and your original letter (version hsa-2026-11-10). By default, people at MailMate who handle an order see only the masked summary of your letter (account and similar numbers show the last 4 digits only). When you order a service handled by a person, the app asks you to sign this agreement for that order. Signing allows the staff handling the order to open your original letter, and to forward it where the service needs it (for example, to the organization named in it or to a lawyer you asked us to connect you with), only for that order. Every time the original is opened or forwarded we record who, when and why, and you can see that record on the order page. You can withdraw the permission at any time on the order page; access also ends when the order is completed or cancelled. Services drafted by AI for you to submit yourself do not need this agreement, because no person handles your letter.
5. Your content
You keep all rights to the letters and information you add. You give us permission to store and process them only to provide MailMate to you, as described in the Privacy Policy. Add only mail you are entitled to handle — your own, or mail of people who have asked you to help them.
6. Acceptable use
Do not use MailMate to break the law, to process other people's mail without permission, to upload harmful code, to interfere with the service, or to try to access other users' data.
7. Disclaimers
MailMate is provided "as is". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and accuracy of AI-generated content. We are not responsible for missed deadlines, penalties or losses that result from relying on an explanation without checking the original.
8. Limitation of liability
To the fullest extent permitted by law, MailMate's total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, or US$100 if greater. We are not liable for indirect, incidental or consequential damages. Some places do not allow these limits, so they may not apply to you.
9. Ending the service
You may stop using MailMate at any time. We may suspend or end accounts that violate these terms. If we discontinue MailMate, we will give reasonable notice so you can export or delete your information.
10. Law and disputes
These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Courts located in New York State will have jurisdiction, except where the law of your place of residence requires otherwise.
11. Apple
These terms are between you and MailMate, not Apple. Apple is not responsible for the app or its content, and has no obligation to provide support for it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
12. Changes and contact
We may update these terms; we will tell you in the app before material changes take effect. Questions: [email protected].